Contact Support
We're here to help with your retirement planning questions and technical support needs.
Response Time Expectations
Email Support
Response within 1-2 business days
Online Resources
24/7 access to help documentation
Complex Issues
Up to 5 business days for resolution
Technical Support
For application issues, login problems, or technical difficulties.
Before Contacting Technical Support
- • Clear your browser cache and cookies
- • Try using a different browser
- • Check your internet connection
- • Note any error messages you see
- • Check our FAQ section for common solutions
Retirement Planning Support
For questions about retirement benefits, calculations, or planning guidance.
What to Include in Your Message
- • Your full name and account information
- • Specific questions about retirement planning
- • Current employment status and retirement group
- • Preferred method for response
About This Application
Independent Retirement Planning Tool
This application is an independent retirement planning tool designed to help Massachusetts state employees estimate their pension benefits. We are not affiliated with the Massachusetts State Retirement Board or any official state agency.
For Official Information
For official retirement benefit estimates and authoritative information, please contact:
- • Your local retirement board
- • Massachusetts State Retirement Board
- • Your HR department
Application Support
For questions about using this planning tool:
- • Use the contact methods above
- • Check our FAQ section
- • Review the user guide
Emergency Contact Information
For urgent application-related matters that cannot wait for normal business hours:
Critical System Issues
If you're unable to access your account or experiencing technical issues:
Priority Email: emergency@retirementplanner.app
Include "URGENT" in subject line for priority handling
After-Hours Support
For time-sensitive application issues:
Email: emergency@retirementplanner.app
Response within 24 hours on business days
Before You Contact Us
Many common questions can be answered quickly through our self-service resources:
Quick Resources
Common Issues
- • Login problems: Try password reset first
- • Calculator errors: Check input data accuracy
- • Missing data: Verify with HR department
- • Browser issues: Clear cache or try different browser